| Feature articles |
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Article no.: |
1 |
| Topic: |
Regulating spectrum - the challenges of new technology |
| Author: |
Mrs Maria Malachtou-Pamballi and Dr Stelios D. Himonas |
| Title: |
Minister of Communications and Works and Director, Department of Electronic Communications |
| Organisation: |
Ministry of Communications and Works, Republic of Cyprus |
| PDF size: |
255KB |
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| About author: |
Maria Malachtou-Pamballi is the Minister of Communications and Works of the Republic of Cyprus. Until her appointment as Minister, she held the position of Senior Attorney at the Law Office of the Republic of Cyprus. Ms Malachtou-Pamballi was previously a registered and practising attorney and worked in several private law offices in Limassol. The Minister is a member of the International Association of Prosecutors (IAP) and has participated in many Committees of Experts of the Council of Europe on behalf of the Republic of Cyprus.
Maria Malachtou-Pamballi graduated from the University of Kent at Canterbury with a Bachelor of Arts Degree with Honours, and went on to earn a Master of Law degree in Maritime and Company Law from the University of London.
Dr Stelios D. Himonas is the Director of the Department of Electronic Communications at the Ministry of Communications and Works
of the Republic of Cyprus. Dr Himonas has also served on the Board of the Cyprus Telecommunications Authority. Prior to returning to Cyprus, Dr Himonas was an Associate Professor at the Department of Electrical Engineering at the New York Institute of Technology in the USA. While there he also collaborated with the Multimedia Communications Research group of Bellcore’s Applied Research Division and served as a reviewer of research papers submitted for publication to the Transactions of the IEEE Proceedings of the IEE, as well as for numerous conferences in the field of communications.
Dr Himonas is a member of the Sigma Xi and Eta Kappa Nu honour societies, the New York Academy of Sciences and the Institute of Electrical and Electronics Engineers. He is listed in the Who is Who in the World, the Who is Who among Human Services Professionals, the Who is Who in the East and the Who is Who in American Education.
Dr Himonas received BE, MS and PhD degrees from the State University of New York at Stony Brook, USA, all in electrical engineering. |
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| Article abstract: |
| Network convergence and digital technologies are putting pressure on spectrum management policies as radio access networks increasingly compete with each other. Convergence between fixed, mobile and broadcasting services means that spectrum once allocated to distinct services now carry a variety of services. Spectrum management must be made more relevant and flexible to permit the rapid development of new markets and services. An innovation-friendly, coherent regulatory environment for new technologies fosters the growth of communications services and networks and enhances competitiveness. |
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Article no.: |
2 |
| Topic: |
Digital inclusion and community engagement |
| Author: |
Leighton Andrews AM |
| Title: |
Deputy Minister for Regeneration |
| Organisation: |
Welsh Assembly Government |
| PDF size: |
275KB |
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| About author: |
Leighton Andrews AM, is the Deputy Minister for Regeneration of the Welsh Assembly Government. He was first elected to the Assembly on May 1, 2003. Mr Andrews is the former Head of Public Affairs for the BBC and lectures at Cardiff University Journalism School. He was the co-founder of the Yes for Wales campaign.
Mr Andrews studied at the University of Wales, Bangor and the University of Sussex. |
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| Article abstract: |
| Today, people who do not know how to use or take advantage of information and communication technology, ICT, are increasingly excluded from economic and social benefits and have limited, if any, access to a wide variety of services. The Welsh Assembly Government launched initiatives - in English, Welsh and other languages - to ‘digitally include’ the poor, elderly, handicapped, minorities and other disadvantaged groups by way of a number of imaginative, often low-cost, projects that count upon local community support and participation. |
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Article no.: |
3 |
| Topic: |
Internet access - today and tomorrow |
| Author: |
Dan Cristian Georgescu |
| Title: |
President |
| Organisation: |
National Regulatory Authority |
| PDF size: |
407KB |
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| About author: |
Dan Cristian Georgescu is the President of Romania’s National Regulatory Authority for Communications and Information Technology (ANRCTI); he was previously the President of Romania’s Telecommunications Operators’ Association. Mr Georgescu was responsible for the government’s fixed and mobile radio-communications network services and supervised the implementation and maintenance of national radio-communications networks within the Special Telecommunications Service. Mr Georgescu has been a Member of the Board, President of the Board and sole administrator of the National Radiocommunications Company where he initiated and coordinated its privatisation. Mr Georgescu has been a Counsellor to five ministers of communications and contributed to the elaboration of legislation, the process of privatisation and of issuing licences for major national operators. He was also a Member of the Board of the National Company Romanian Post.
Dan Cristian Georgescu graduated from the Polytechnic Institute of Bucharest, Faculty of Electronics and Telecommunications, Radio-Technical Section. |
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| Article abstract: |
| Although its broadband Internet access growth rate exceeds 100 per cent, Romania has one of the lowest penetration rates in the EU. Romtelecom, the incumbent operator, will make massive investments in fibre and ADSL rollout over the next two years to speed the growth of broadband access in the country. The Romanian Government’s National Broadband Strategy calls for the development of broadband access for public and private use, especially for education, health, eBusiness, eGovernment, R&D, small businesses and local development. |
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Article no.: |
4 |
| Topic: |
Communications for life |
| Author: |
Jean-François Cazenave |
| Title: |
President |
| Organisation: |
Télécoms Sans Frontières (TSF) |
| PDF size: |
378KB |
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| About author: |
Jean-François Cazenave is the President of Télécoms Sans Frontières (TSF), which he co-founded with Monique Lanne-Petit in 1998.
Mr Cazenave had been a senior manager for France Telecom since 1974 and has been on secondment to TSF since 1999. Before dedicating his life to TSF, Jean-François had already founded two other ‘traditional’ humanitarian organisations. He participated in interventions in Iraq (Kurdistan) in 1991, during the war in Croatia in 1991, and more than 50 times in Bosnia-Herzegovina between 1992 and 1996, then in Albania in 1997 and 1998. He worked during the war in Kosovo (1999), in Afghanistan (2001) and in Iraq (2003) and also worked on the ground after natural disasters, such as in Turkey, Thailand, El Salvador, Peru and Syria.
Since its creation in 1998, TSF has implemented missions in more than 50 countries worldwide, assisting over 300 NGOs and millions of affected civilians. TSF is a partner of the Humanitarian Office of the European Commission (ECHO), First Responder of the Emergency Telecommunications Cluster and a member of the United Nations Working Group for Emergency Telecommunications (WGET).Backed by the world’s biggest telecommunications operators, TSF is today the leading humanitarian NGO specialised in emergency telecommunications thanks to worldwide coverage and three permanent bases in Europe, Asia and Latin America.
Jean-François Cazenave often directly coordinates emergency missions in disaster fields, notably in Sri Lanka following the December 26 tsunami and Niger in August 2005. He also coordinated missions in Morocco in February 2004 after the Al Hoceima earthquake and recently co-ordinated missions in The Philippines in December 2004. |
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| Article abstract: |
| Telecoms Sans Frontièrs (TSF) provides telecommunications to help in the prevention, warning, response and management of humanitarian crises. The idea was to give every refugee from a disaster three minutes of communication to contact loved ones and look after their vital interests. Today, TSF is the official United Nations ‘first responder’, providing the telecommunications needed to coordinate relief efforts. TSF also provides pre-emptive assistance, using telecommunications networks to collect information on food stocks to help avoid food shortage crises. |
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Article no.: |
5 |
| Topic: |
Connected homes - global communities |
| Author: |
Bob Giddy |
| Title: |
CEO |
| Organisation: |
Amino Technologies plc |
| PDF size: |
266KB |
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| About author: |
Bob Giddy is the CEO of Amino Technologies, a global supplier of IPTV customer premises equipment. Prior to joining Amino, Mr Giddy worked for National Semiconductor, where he ran the Northern Europe sales and marketing operation for the telecommunications market. He later joined NEC Electronics, first as a director and then as general manager of the Northern Europe business. During this time, Mr Giddy established the NEC multimedia design centre in Milton Keynes, UK and oversaw the development of the first single-chip MPEG-2 video decoder. After leaving NEC, Mr Giddy established the European sales and marketing operation for inSilicon, a silicon IP vendor.
Bob Giddy is an electronics engineer with over 30 years’ experience in manufacturing and design with systems and semiconductor companies. |
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| Article abstract: |
| The Internet, email and social networking all bring people closer together. Internet Protocol TV, IPTV, is providing sports fans, small or migrant ethnic communities and other niche audiences with content they would not otherwise be able to access. IPTV is also becoming a communications medium for the future. Within a decade, our homes will be fully connected to everything via IP and TV sets with set-top boxes will provide personal video communications in addition to entertainment. |
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Article no.: |
6 |
| Topic: |
Broadcast to broadband - the 2.0 ecosystem audience |
| Author: |
Josep A. Aliagas |
| Title: |
CEO |
| Organisation: |
Arena Mobile |
| PDF size: |
338KB |
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| About author: |
Josep A. Aliagas is the CEO of Arena Mobile; he founded Arena Mobile as a new way to make ‘always on’ media service available through the convergence of the Internet and television.
Mr Aliagas began his career working as an auditor in KPMG Peat Marwick. He left KPMG to establish the first Internet service provider (ISP) in Spain. Together with partners, they grew the business in Spain and Latin America, then integrated it into Tiscali, a multinational group. Mr Aliagas served as the group’s Spanish CEO until the company went public. He subsequently founded a TV channel to service the Madrid and Barcelona underground transport stations and airports and, together with the biggest Spanish-owned TV production company, founded one of the first interactive TV companies in Spain.
The WCA 2007 Awards named Mr Aliagas one of the 25 Most Influential Persons in Telecoms.
Josep Aliagas graduated in Economics from Barcelona University, where he later earned a post-graduate degree in Auditing and Accountancy. |
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| Article abstract: |
| The day of the passive spectator is drawing to a close. In the near future, it will be largely history. Tomorrow’s audience will demand and get the tools it needs to check background material, purchase what they see on the screen, comment about the content, change the content, interact with friends and family - and engage in a great number of other activities simultaneously from whatever communications device they happen to be using. This calls for service providers with vision. |
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Article no.: |
7 |
| Topic: |
Next-generation services for next-generation customers |
| Author: |
Andrew Feinberg |
| Title: |
President and CEO |
| Organisation: |
NetCracker Technology |
| PDF size: |
213KB |
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| About author: |
Andrew Feinberg is President and CEO of NetCracker Technology; he is responsible for NetCracker’s corporate strategy and worldwide business operations. Prior to joining NetCracker, Mr Feinberg worked at Bain & Company Private Equity Group, where he oversaw transactions in the telecommunications, software and hardware industries. Before Bain, Mr Feinberg was a strategy consultant for the telecommunications, cable and software industries advising customers on corporate strategy in the US, Europe and Latin America.
Andrew Feinberg holds an MBA from the Wharton School and a B.S. from Bentley College. |
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| Article abstract: |
| The changes in the industry brought by new technology, by convergence and digitalisation, are surpassed only by the changes in the user expectations and demands they have engendered. Customer demands, the changing face of the market, calls for fundamental changes in communications service providers’ (CSP) attitude and approach. CSPs must position themselves to add value, build an organisation centred upon customer needs, engineer a fully converged IP-based fixed/mobile network and merge information and communication technology to enable next-generation services. |
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Article no.: |
8 |
| Topic: |
Unified communications without video is nothing new |
| Author: |
Simon Moss |
| Title: |
President and CEO |
| Organisation: |
Avistar Communications Corporation |
| PDF size: |
249KB |
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| About author: |
| Simon Moss is the President and CEO of Avistar Communications Corporation, which provides video-enabled desktop unified communications solutions and dynamic network management technology. Prior to joining Avistar, Mr Moss was CEO of Mantas, Inc., which was later acquired by Oracle/I-flex. Before this Moss was a Partner at PricewaterhouseCoopers LLC; President of software business, FNX; Director of Financial Markets at IBM and co-founder of the firm’s Risk Management Practice in London. He also served as Senior Vice President of Standard Chartered Bank and Vice President of Chase Manhattan Bank, N.A. |
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| Article abstract: |
| Unified communications (UC) is the integration of disparate communications technologies - such as telephone, fax, email, instant messaging, presence-awareness and video-conferencing - into a single platform. UC aims to eliminate wasted time due to inefficient communications. It is touted by analysts and sector leaders as a fundamental change in communications but until a way is found to inexpensively and reliably add video to the mix, it may be no more than another good - but insufficient - try. |
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Article no.: |
9 |
| Topic: |
Digital natives |
| Author: |
Didier Bonnet |
| Title: |
Managing Director, Telecom, Media & Entertainment |
| Organisation: |
Capgemini |
| PDF size: |
334KB |
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| About author: |
Didier Bonnet is the Managing Director for Telecom, Media & Entertainment (TME) for Capgemini globally. Before joining Gemini Consulting, as it was then called, Mr Bonnet was a strategy consultant with the international economic and management-consulting firm Putnam, Hayes & Bartlett, and with Coopers & Lybrand. Mr Bonnet brings over 17 years’ experience in advising international telecommunications and media clients on key strategic and transformational issues. Prior to his current role, Mr Bonnet was Chief Marketing Officer for TME. During his tenure with the firm Mr Bonnet has focused on strategic consulting for international clients in the area of M&A, alliances, market entry, and competitive and industry analyses. He has consulted on issues ranging from strategy to operational implementation and organisation design.
Didier Bonnet graduated in economics, gained an MBA from a French business school and a Doctorate in Philosophy from Oxford University. |
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| Article abstract: |
| New technologies, convergence and digitalisation have engendered significant changes in consumer habits. Gaming now accounts for 66 per cent of the growth in media use and interactive Web content for another 30 per cent. User-generated content and social networking are growing rapidly among younger users. Young consumers increasingly seek peer-generated content and rely on peer recommendations for purchase decisions. They consume content in ‘micro-chunks’ - TV clips, sports highlights, user-created short films, or single music tracks that limit advertising impact. |
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Article no.: |
10 |
| Topic: |
Personalisation 2.0 - the mobile Internet |
| Author: |
Laurent Lafarge |
| Title: |
CEO |
| Organisation: |
eServGlobal |
| PDF size: |
254KB |
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| About author: |
Laurent Lafarge is the CEO of eServGlobal. Prior to joining eServGlobal, he was Chief Operating Officer for Netcentrex Comverse.
Mr Lafarge served as Vice-President for Europe and Managing Director of Lucent Technologies France and Belgium, Global Account Executive World of France Telecom Group, and was overseeing Lucent’s activities in North Africa. He was a member of Lucent Technologies Europe Executive Committee and a member of Lucent Technologies Inc World Senior Leadership Team. At HP, Mr Lafarge also held senior roles such as General Manager of Services and Support, General Manager of the Enterprise Computing Organization. He was a member of HP France Executive Committee and of the European Sales Management Committee. He has also held several positions in sales within the telecom business units at companies such as Control Data, Unisys and Tandem. Mr Lafarge is a non-Executive Director in France of several innovative tech companies.
Mr Lafarge was named by the French Minister for the Economy, Finance and Industry ‘Chevalier dans l’Ordre National du Mérite’ in 2004.
Laurent Lafarge is a graduate of the ISG business school in France and completed the Executive Management Programme at the Wharton School of the University of Pennsylvania, USA.
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| Article abstract: |
| Mobile Internet growth is now driven less by business need than by personal want. Virtual worlds such as Second Life, social networking sites such as Facebook and MySpace, online games and user-generated content, already significant Internet phenomena, should become important mobile phenomena as well. The use of mobile phones as a payment and funds transfer mechanism is also growing for downloaded content, online payments, in-store purchases and micro-payments for public transport, parking tickets, bill payments, m-ticketing for events and the like. |
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Article no.: |
11 |
| Topic: |
Convergence, Web 2.0 and media |
| Author: |
Roberto Zuccolin |
| Title: |
Vice President |
| Organisation: |
Italtel, responsible for Marketing & Communication |
| PDF size: |
245KB |
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| About author: |
Roberto Zuccolin is currently Italtel’s Vice President, responsible for Marketing & Communication; he has had 30 years’ experience in the ICT sector. Prior to joining Italtel, Mr Zuccolin served as Albacom’s Director of Strategy and Development and, earlier, as its Director of Marketing & Communication. Previously, Mr Zuccolin worked as Sales Director for Infostrada’s Top Accounts Division; as Sales Director first for the General Business Market and then for the Financial Industry at Oracle Italy; and at Olivetti as Director for Industry Marketing and Business Integration. He started his career at Philips’ Data Systems Division.
Roberto Zuccolin earned a degree in Economics at Università Bocconi in Milan.
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| Article abstract: |
| The value chain in the telecommunications sector is changing radically. Traditional business models, based upon dedicated networks are disappearing. The conversion of dedicated networks to converged IP-based networks that handle voice, images and data lets service providers of all types compete in each other’s markets. Survival will depend upon a wide variety of personalised and changing niche services, to satisfy an increasingly diverse user base. Fortunately, the new technologies can easily provide a wide variety of new and powerful services. |
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Article no.: |
12 |
| Topic: |
TV - it is a personal thing |
| Author: |
Jan Wäreby |
| Title: |
Senior Vice President |
| Organisation: |
Telefonaktiebolaget LM Ericsson and head of the Multimedia Business Unit |
| PDF size: |
313KB |
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| About author: |
Jan Wäreby is the Senior Vice President of Telefonaktiebolaget LM Ericsson and Head of the Multimedia Business Unit. Mr Wäreby served previously as the Corporate Executive Vice President and Head of Sales and Marketing for Sony Ericsson Mobile Communications and played an integral role in establishing the joint venture. Mr Wäreby has also held various managerial positions, mainly within Ericsson’s sales organisations in Sweden and the US, and headed the company’s mobile phone business. He joined Ericsson as a trainee in marketing management.
Jan Wäreby graduated from Chalmers University of Technology, Sweden, with a Master of Science Degree in Electrical Engineering. |
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| Article abstract: |
| We are all familiar with the broadcast, mass-TV experience, but the individual TV experience brought by mobile TV and IPTV is becoming more common each day. The individual, personalised TV experience offers viewers whatever content they seek, whenever and wherever they seek it. Early adopters, predominantly 18- to 35-year-olds, are accustomed to using PCs, IM, SMS - often simultaneously - and like the same sort of experience on their mobile phones. Ease of use is the key to attracting these subscribers. |
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Article no.: |
13 |
| Topic: |
Customer need or technology mania? |
| Author: |
Thorsten Dirks |
| Title: |
CEO |
| Organisation: |
E-Plus Mobilfunk GmbH & Co. at E-Plus, Germany |
| PDF size: |
232KB |
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| About author: |
Thorsten Dirks is the CEO of E-Plus Mobilfunk GmbH & Co, at E-Plus. Mr Dirks has held the posts of Chief Operating Officer of KPN Mobile International, General Manager Business Support & Innovation Management, Executive Director Product & Process Innovation, General Manager of Innovation, IT and Operations, and Deputy CEO. Mr Dirks previously held management positions with Orbitel Mobile Communication (Vodafone/Ericsson) and Vebacom. He began his career working as a project manager for various mobile and fixed network projects.
Thorsten Dirks graduated from the University of Hamburg with a degree in electrical engineering /communications engineering. |
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| Article abstract: |
| Technology has traditionally driven growth and markets in the telecommunications sector. Nevertheless, many of the technologies that have recently reached the market have not attracted as many users as expected. The cost of these technologies is responsible, at least in part, for the rejection, but consumers have become wary of flashy technologies that offer very little of substance. New, competitive service providers can often thrive by concentrating upon the basics - good service with proven demand and low costs - to succeed. |
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Article no.: |
14 |
| Topic: |
Revolutionising the messaging experience |
| Author: |
Robert Vrij |
| Title: |
Chairman and CEO |
| Organisation: |
Openwave |
| PDF size: |
262KB |
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| About author: |
Robert Vrij is President and CEO of Openwave. He served formerly as President and CEO of Lucent Technologies’ Europe, Middle East and Africa (EMEA) operation. Recently, he was responsible for the successful start-up of GENBAND, a leading VoIP gateway company. During his prior tenure at AT&T/Unisource, Mr Vrij was responsible for the development, product lifecycle management, and P&L results for numerous product lines.
Robert Vrij holds a B.A. in Marketing from Southwest Texas State University and an MBA from St. Thomas University in Texas. |
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| Article abstract: |
| Text or multimedia messaging is not standardised; different messaging technologies require different access methods. To be effective, users must be able to send messages from different devices without concerning themselves with the delivery mechanism. The OMA (Open Mobile Alliance) has begun developing standards for unified messaging on mobile devices. A truly converged communications experience would allow users to receive these messages on PCs, VoIP clients, or mobile devices without needing to know where the recipient is before sending a message. |
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Article no.: |
15 |
| Topic: |
The rush to consumer-driven content |
| Author: |
Debbie Mason |
| Title: |
Managing Director |
| Organisation: |
Media Matrix |
| PDF size: |
314KB |
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| About author: |
| Debbie Mason is the Managing Director of Media Matrix; she is a leading authority and pioneer in the TV/gaming sector, with over 25 years’ experience in broadcast television and content creation. Ms Mason was a founder of the Digital Interactive TV Group (DITG), and served as the Group’s Creative Director and as Managing Director of its Digital Television Production Company (DTPC) subsidiary. At DITG, Ms Mason launched, on Sky, the BAFTA award-winning, AVAGO - the first ‘gambling’ and fully interactive play channel platform. This was followed by a further 11 interactive TV channels including iSports TV. Ms Mason is also ex-Interactive Commissioner for ITV, responsible for developing new interactive formats, and was Head of Content for mobile content portal Vizzavi. |
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| Article abstract: |
| The information and communications technology sector historically tended to concern itself more with technology, with delivery platforms and devices, than with content. This began to change radically with the advent of convergence and widespread availability of platforms that gave users the ability to pick and choose when, where, how and what they would view. Today’s users demand easy access to their content of choice and content producers and service providers have had to re-think their businesses to meet the demand and remain viable. |
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Article no.: |
16 |
| Topic: |
Change is in the air |
| Author: |
Ira Palti |
| Title: |
President and CEO |
| Organisation: |
Ceragon Networks |
| PDF size: |
374KB |
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| About author: |
Ira Palti is the President and CEO of Ceragon Networks; he has over 20 years of experience in the hi-tech and telecommunications industry. Prior to joining Ceragon, Mr Palti was CEO of Seabridge Ltd, a Siemens company.
Before taking over at Seabridge, Mr Palti was the COO of VocalTec Communications Ltd, responsible for sales, marketing, customer support and product development. Among the positions he held before joining VocalTec was founder of Rosh Intelligent Systems, a company providing software maintenance and artificial intelligence diagnostic solutions; it was one of the first start-ups in Israel. |
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| Article abstract: |
| Mobile broadband for video, music mobile TV Internet access and the like, are putting increasing pressure on the networks. The pressure is not only on the access network but, as well, upon the backhaul network that connects the towers to the core network. Three factors - capacity shift caused by high bandwidth services, the shift to 3G mobile broadband or technology shift and the need for a low-cost, high capacity, physical backhaul carrier - are contributing to the backhaul problem. |
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Article no.: |
17 |
| Topic: |
Video security and surveillance trends, and prospects |
| Author: |
Pierre Hagendorf |
| Title: |
CTO |
| Organisation: |
Radvision |
| PDF size: |
273KB |
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| About author: |
Pierre Hagendorf is the Chief Technology Officer at Radvision; he has many years of experience and know-how in hardware and software development, system architecture and multimedia networks. Mr Hagendorf has held several key positions with Radvision, including Chief Technology Officer for the Service Provider & Enterprise business units, and Associate Vice President in charge of Business Development. Prior to joining Radvision, Mr Hagendorf led the System Group at VCON and was a Director of Desktop Appliances. He also served as an engineer with National Semiconductor.
Pierre Hagendorf holds a B.Sc. from the Technion-Israel Institute of Technology. |
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| Article abstract: |
| Although the idea of cameras monitoring your every move - of surveillance and security systems - raises fears of Orwellian despotism, the need for systems to protect us and guarantee our tranquillity has never been greater. Sensor-triggered remote cameras can alert users about possible dangers by transmitting images via the Internet to their computer or cell phone screens. Despite recent technological advances there is still a great need for industry-wide standardisation of the equipment used and the communications employed. |
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Article no.: |
18 |
| Topic: |
Wireless entertainment and information - improving the user experience |
| Author: |
Peter Collingwood |
| Title: |
Regional Vice President, Europe, Middle East & Africa |
| Organisation: |
JDSU’s Communications Test division |
| PDF size: |
221KB |
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| About author: |
Peter Collingwood is Regional Vice President, Europe, Middle East & Africa for JDSU’s Communications Test division (formerly Acterna). Mr Collingwood has been with the organisation for over 18 years and has served in senior level corporate positions in Europe and the United States.
Peter Collingwood holds a Bachelor of Science Electronics Engineering and Diploma in Industrial Studies from Loughborough University of Technology. |
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| Article abstract: |
| Fixed and mobile communications are changing - broadband is coming, bringing a wide variety of Internet dependent services. Even today, in markets where true 3G broadband services have not yet arrived, the demand for video-based entertainment and data-based services is growing. To successfully offer these new services, operators must constantly watch the quality of service (QoS) they are offering because this directly influences the user’s experience and satisfaction. Managed automated service testing is the lowest cost way to guarantee high quality. |
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