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Connect-World Latin America 2007     Magazine introduction Innovation in the information and communication technology, ICT, sector drives a significant portion of the world's economic growth. As in all sectors, novelty and fashion certainly pushes the market, nevertheless, the ICT driven economic boost is predominantly a reflection of the fundamental contributions these technologies bring to the economy. New hardware spawns new software, applications and content, and vice versa. Innovation in the ICT sector, the new technologies, products, services and applications increases productivity, increase efficiency, reduce costs and build revenues of provider and user alike. Innovation in the sector creates not only new business, but also new, previously all but unimaginable, businesses and jobs. Due to ITC innovations, existing businesses - through foresight or necessity - re-invent themselves, redefining, creating or eliminating jobs and new companies spring up overnight to take advantage of the, at times illusory, new market opportunity. Innovations in the sector give many a policy maker and regulator sleepless nights, but the innovations also make possible vast simplifications and improvements in government services; e-government is revolutionising the potential and responsiveness of even the most tight-budgeted governments around the globe. This issue will examine the latest innovations and trends. Connect-World will ask leading thinkers in the region to give us their opinions regarding the most significant technology trends and how they will change our lives, the businesses around us, the economy and the course of regional development in the years to come.     Theme: Innovation and trends Articles Contributors Feature articles     Article no.: 1 Topic: E-commerce: gateway to business solutions Author: the Hon. Manniram Prashad Title: Minister of Tourism, Industry and Commerce Organisation: Guyana PDF size: 264KB   About author: The Hon. Manniram Prashad is Guyanaís Minister of Tourism, Industry and Commerce; he served as the Presidential Advisor on Investment and Trade at the Office of the President prior to his appointment as Minister. Additionally, Minister Prashad served as the Chairman of the Cheddi Jagan International Airport, Guyana National Shipping Cooperation and Property Holdings Guyana Ltd and Vice Chairman of the Guyana Office for Investment and Caribbean Export Development Agency (Barbados). He was also President of the Georgetown Chamber of Commerce and Industry, Director of the Pegasus Hotel and the Guyana Airways Cooperation and a member of the University of Guyana Council. An established businessman, he served in a managerial capacity at the Guyana Trinidad Mutual and Hand in Hand Insurance Companies and later established his own insurance brokerage for local and oversees clients.   Article abstract: E-commerce is growing rapidly. Its growth closely parallels the evolution of information and communication technology and the availability of the appropriate ICT infrastructure in each region. As the number of Internet users grows, e-commerce grows. For many developing countries, e-commerce is often the only viable way to reach new markets with local goods. Governments in these countries need to align their policies and regulations with the new market reality and encourage investment in the infrastructure needed to make it flourish.   buy     Article no.: 2 Topic: Telecommunications in Ecuador Author: Roque Hernández Luna Title: National Secretary of Telecommunications Organisation: Republic of Ecuador PDF size: 204KB   About author: Ing. Roque Hern·ndez Luna is the Republic of Ecuadorís National Secretary of Telecommunications where, during his career at the National Telecommunications Secretariatís, SENATEL, he has also served as SENATELís Director for Ecuadorís Coastal and Insular Regions and as a Regional Supervisor of Telecommunications. In addition, Ing. Roque Hern·ndez Luna has been the Technical head and Provincial Operations Director for IETEL, EMETEL and Pacifictel ManabÌ. Ing. Roque Hern·ndez Luna has served as President of the School of Electrical and Electronic Engineers of ManabÌ, President of the School of Electrical and Electronic Engineers of Ecuador, Director of the School of Electrical Engineering of the Technical University of ManabÌ, President of the Commission of Telecommunications of the School of Electrical and Electronic Engineers of ManabÌ, Member of the Commission of Modernization of the Telecommunications of Ecuador, COMOTEL, President of the National Commission of Telecommunications of the School of Electrical and Electronic Engineers of Ecuador, and also a delegate representing Ecuador for the National Secretariat of Telecommunications at the second meeting of Permanent Consultative Committee II in San Salvador. Mr Roque Hern·ndez Luna graduated from the Electronic Institute of Telecommunications in Moscow as an engineer specialising in electronics and telecommunications. He also specialised in Telecommunications Law and Management at the SimÛn Bolivar Andean University and has taken other courses in Brazil, Russia and France.   Article abstract: The Ecuadorean Government, through its National Telecommunications Secretariat, SENATEL, has established a National Development Plan for Telecommunications for the years 2007 through 2012. The plan aims at building Ecuadorís telecommunications infrastructure by using the latest network technologies in order to provide access to all of Ecuadorís citizens. The advanced infrastructure will attract investors, facilitate economic development and make possible the development of e-commerce, e-education, and e-government and e-health programmes. Strong regulatory safeguards are needed for investors and users alike.   buy     Article no.: 3 Topic: ICTs - a magnet to improve society Author: Arq. Carlos Lisandro Salas Title: Secretary of Communications, Ministry of Federal Planning, Public Investment and Services Organisation: Argentina PDF size: 276KB   About author: Arq. Carlos Lisandro Salas, Secretary of Communications, Ministry of Federal Planning, Public Investment and Services, Argentina   Article abstract: The sum of human knowledge is now doubling faster than once every five years. If knowledge accumulation continues to accelerate at the same rate, by 2020 knowledge will double every 73 days. The World Wide Web and its successor - the Semantic Web - are our best hopes to control and effectively use this growing hoard of information. Traditional educational systems cannot cope with this increase in knowledge. Lifelong education, most likely delivered over the Web, might well be the best solution.   buy     Article no.: 4 Topic: Impelling the development of telecommunications in Honduras Author: Abg. Rasel Antonio Tomé Title: President, National Commission of Telecommunications Organisation: CONATEL PDF size: 332KB   About author: Rasel Antonio TomÈ is President of the National Commission of Telecommunications, CONATEL. Mr TomÈ is a lawyer and public notary. He is also one of the representatives of the Executive authority seeking a consensus regarding the Law of the Telecommunications Sector and working for the fortification of Hondutel. During his career, Mr TomÈ has specialised in penal and procedural law and worked as judge in various cities. Mr Rasel Antonio TomÈ is a founder of the Bufete Estudio JurÌdico de Abogados, and is a member of the Rotario Club of Tegucigalpa. Mr TomÈ is a lawyer and public notary; he graduated from the faculty of law of Universidad Nacional Autonoma of Honduras. He also has a specialization in penitentiary Right and procedural Right.   Article abstract: CONATEL, Hondurasí National Commission of Telecommunications, is dedicated to promoting investment to expand the countryís telecommunications sector, fostering free competition and providing the citizens of Honduras with universal access to telecommunications. Tele-density for both mobile and fixed services has increased dramatically in recent years. CONATEL has driven competition by consolidating sub-operators that compete with HONDUTEL, the main fixed telephony operator, introducing a third mobile operator and licensing a fourth. It also issued regulations to reduce the service tariffs end users pay.   buy     Article no.: 5 Topic: E-commerce, the international trading system and developing economies Author: Bruno Masier Title: President Organisation: The World Trade Point Federation PDF size: 224KB   About author: Bruno Masier is President of the World Trade Point Federation, WTPF, a non-governmental organization based in Geneva, deriving from an innovative United Nations Conference on Trade and Development, UNCTAD, programme. Through a network of over 100 Trade Points, the WTPF assists SMEs, small and medium enterprises, in more than 70 countries to trade internationally using electronic commerce technologies. In the past, Mr Masier served as the General Director of International Affairs for the Municipality of Vicente Lopez in the Province of Buenos Aires, the General Director of the Association of Exporters in Buenos Aires, the Director of Trade Point Buenos Aires, the Secretary of the Argentine Foreign Trade Club, and as a consultant for the United Nations Conference on Trade and Development office in Geneva. Mr Masier has twice received awards from the President of Argentina for running the best international trade promotion office in the country. Mr Bruno Masier holds a degree in International Trade.   Article abstract: Internet penetration has an enormous impact on the ability of businesses to compete in global markets and upon the growth rate of countries where they are located. Information is todayís ultimate strategic tool and the Internet is the way to get it and, as well, reduce transaction costs. The Trade Point Programme, part of UNCTADís Trade Efficiency Initiative, facilitates low-cost access by SMEs to the latest in information and communication technology so they can participate in the emerging electronic marketplace.   buy     Article no.: 6 Topic: The digital networked economy Author: Luis Alvarez Title: President BT EMEA and responsible for BTís Global Telecommunications Market Organisation: BT PDF size: 248KB   About author: Luis Alvarez is the President of BT EMEA; he is also responsible for BTís Global Telecommunications Market (GTM) internationally and, as part of his role in Spain, leads BTís operations in Latin America as well. Mr Alvarez joined BT as its multimedia and Internet Director. He rose to Country Manager for BTís Spanish and Portuguese operations and subsequently assumed responsibility for BTís Latin American operations as well. Mr Alvarez was Director of Electronic Banking at Banesto until he joined BT. He had previously held several IT management positions at Banco de Santander. Mr Alvarez started his professional career at Ericsson and later moved to IBM. He is a member of various business associations in Spain and is frequently called upon to speak at ICT sector conferences and forums internationally. Mr Alvarez holds a Telecommunications Engineering degree from UPM, Madrid.   Article abstract: Information and communication technologies are more than just management tools, they add value to the services companies provide to clients. This has changed the way of doing business, making way for a digital networked economy where success results from creativity and the capacity to absorb innovation. Convergence at all levels - network, application, services and devices - is the catalyst for this new scenario. Security is the biggest concern since an ever-larger share of the worldís economy depends upon digital network traffic.   buy     Article no.: 7 Topic: Voice of innovation - mobile wireless in Latin America Author: Chris Pearson Title: President Organisation: 3G Americas, LLC PDF size: 224KB   About author: Chris Pearson is the President of 3G Americas, LLC; he is responsible for strategic planning of the organization and for the integration of strategy and operations in the areas of marketing, public relations, finance as well as public and regulatory affairs. Mr Pearson came to 3G Americas from the Universal Wireless Communications Consortium, UWCC, where he served as Executive Vice President in charge of the strategic management of the technology consortium. Prior to joining the UWCC, Mr Pearson held the position of Strategic Alliance Manager for the Advanced Network Services Provider Programme, ANSPP, at AT&T Wireless Services and several senior level technical marketing positions at GTE Telephone Operations. Mr Pearson has provided lectures, technical marketing training, and speeches for technology audiences throughout the world. Mr Pearson holds a Masterís in Business Administration from Seattle University and a Bachelor of Arts in Marketing and Finance from the school of Business at the University of Washington.   Article abstract: The growth and economic development of Latin America is lagging behind regions such as East Asia and the Pacific. International institutions such as the Inter-American Development Bank and many countries in the region have established programmes, policies and laws to encourage R&D and public-private collaboration as a way to promote regional development. ICT, a recognised driver of innovation and economic growth, has helped stimulate growth by attracting massive amounts of foreign direct investment, especially in areas such as mobile telecommunications.   buy     Article no.: 8 Topic: Mobile broadband data applications Author: Celedonio von Wuthenau Title: Regional Director for Latin America of the CDMA Development Group Organisation: CDG PDF size: 224KB   About author: Celedonio von Wuthenau is the Regional Director for Latin America of the CDMA Development Group, CDG, an international consortium of companies which have joined together to lead the adoption and evolution of CDMA wireless systems around the world. Previously, he was Public Affairs Director of Lucent Technologies for South America, excluding Brazil and, before that, the International and Institutional Manager of the National Commission of Communications, CNC, Argentinaís telecom regulator authority. Mr von Wuthenau is a Bachelor in Public Administration and Political Sciences of the University of Cuyo (Mendoza, Argentina) and Ph.D in Political Sciences of the University of Mainz (Germany).   Article abstract: Mobile service operators increasingly find that voice is losing ground to data as a revenue building service. Most of the new mobile services call for robust wireless broadband service. Wireless broadband penetration in Latin America should reach 38 per cent by 2011. Video messaging, video streaming, music download and web browsing accounts for much of this growth. Third-generation mobile services also provide a cost effective way to bring high-speed Internet access to regions that lack adequate fixed infrastructure.   buy     Article no.: 9 Topic: Convergence, service and standards Author: Keith Willetts Title: co-founder and Chairman Organisation: TeleManagement Forum PDF size: 248KB   About author: Keith Willetts is the co-founder and Chairman of the Board of Directors of the TeleManagement Forum; he has over 30 yearsí senior level experience in the communications industry. As founder and principal of Mandarin Associates Ltd he consults with a wide range of companies on business development issues. Prior to founding Mandarin Associates, he previously held a variety of executive positions at BT and TCSI. A regular presenter and writer, he co-authored the highly influential book, ëThe Lean Communications Providerí. He was honoured twice in the Communications Week ëTop 25í awards for industry visionaries, and has received the British Computer Society award and the BT Gold Medal. He is widely recognised as one of the worldís leading authorities on communications management.   Article abstract: The advent of the Internet Protocol and the convergence of networks and devices have drastically changed the communications sector. The networks, no longer separated by service, carry any sort of traffic. Mobile devices make calls, play music, take and send photos, display TV and offer a host of other functions. This has created the need for standardised solutions to interconnect not only the systems and software that operators and service providers use, but also the many players in the sector.   buy     Article no.: 10 Topic: The digital divide in Latin America Author: Dr Jayhun Mollazade Title: CEO Organisation: QTEL Global Networks Ltd PDF size: 252KB   About author: Dr Jayhun Mollazade is CEO of QTEL Global Networks Ltd, a leading provider of national wireless broadband networks to emerging markets, and was the President of QTEL Inc for International business development. Dr Mollazade is also the Managing Director of Star Capital, a strategy and business development group. Dr Mollazade has served as the Chief of Mission of Azerbaijan Republic to the United States of America. Dr Mollazade published a quarterly magazine called ëCaspian Crossroadsí in Washington DC and was a Senior Associate at Cambridge Energy Research Associates. Dr Mollazade, who is fluent in English, Azeri, Arabic, Russian and Turkish, has spent many years in the Caucasus, Latin America, Middle East, Turkey and Central Asia as student, interpreter, scholar and entrepreneur. Dr Jayhun Mollazade earned his PhD from the Academy of Sciences of Azerbaijanís Institute of Philosophy and Law.   Article abstract: In the Americas - in the world - a countryís economic development is correlated to the penetration of information and communications technologies. Studies show that providing access to communications and the Internet greatly facilitates socio-economic development. The United States Agency for International Development, USAID, local government universalisation programmes, local businesses, the United Nations Development Programme, UNDP and World Bank funding are all engaged in trying to address the gap through programmes that provide connectivity and computers in underserved regions.   buy     Article no.: 11 Topic: Mobile in Latin America - what the future holds Author: Rainer Neumann Title: CEO Organisation: Orga Systems PDF size: 260KB   About author: Rainer Neumann has been the CEO of Orga Systems GmbH since its founding and was responsible for the development of the first GSM prepaid billing system and the worldís largest GSM real-time billing system. Mr Neumann has held leading positions within the worldwide Orga Group for over 20 years. After working as a freelance software developer, Mr Neumann assumed a management position in the software development department of Secad Computertechnik GmbH, a predecessor to Orga Kartensysteme GmbH. Mr Neumann also served as the CEO of Orga Consult GmbH and as the CEO of Orga Kartensysteme. Rainer Neumann is a trained radio and television engineer and majored in computer sciences.   Article abstract: In 1998 there were two million GSM subscribers in Latin America but by early 2007 there were 230 million. The astounding growth of mobile telephony in Latin America has had a dramatic impact upon the regionís economies and social development. Although operators have grown due to the increasing number of subscribers, ARPU has dropped since most new subscribers are lower income pre-paid users. Operators look to data-based services to build revenues but face resistance from their largely pre-paid subscriber base.   buy     Article no.: 12 Topic: Mobiles and ICT in Latin America Author: Bohdan Zabawskyj Title: Chief Technology Officer Organisation: Redknee PDF size: 268KB   About author: Bohdan Zabawskyj is the CTO of Redknee. He is responsible for formulating the framework of Redkneeís strategic efforts and the evolution of the companyís application development framework for next-generation mobile networks. Prior to Redknee, Mr Zabawskyj worked at Telus Mobility (Clearnet), Bell Mobility and Bell Canada as Director for Research and Development. Bohdan Zabawskyj has a BASc (Honours) degree from the University of Toronto, an MEng degree from McGill University, and has an MBA (IT option) degree from Athabasca University.   Article abstract: At the beginning of 2007, there were 308 million mobile subscribers in Latin America but only 96 million fixed-lines; most individuals now have access to mobile data and voice services. Deregulation, competitive markets and investment are opening up new possibilities and spurring the growth of a framework of modern and scalable networks for these devices. This will stimulate the use of communications devices for commercial transactions, supply chain management and money exchanges, thereby accelerating socio-economic development and developing local markets.   buy     Article no.: 13 Topic: Telecom in Panama Author: José R. Quintero Title: Technology Executive Director Organisation: Cable & Wireless Panama, CWP PDF size: 224KB   About author: JosÈ R. Quintero holds the position of Technology Executive Director in Cable & Wireless Panama, CWP. During his years at Cable & Wireless Panama he has been in charge of Network Planning, Products & Services Engineering, Network Services and Fixed Network Development. He is also a member of the Cable & Wireless International Technology Council. Prior to Cable & Wireless Panama, Mr Quintero worked for almost ten years at the Panama Canal Authority under both US and later Panamanian Administration, occupying different engineering and managerial positions in Security, Telecommunications and Information Technology. JosÈ Quintero holds a Bachelor's degree in Electronics Engineering and an MBA from the Santa Maria la Antigua University in Panama City, Panama.   Article abstract: Panama has a long history as a crossroads of land traffic and, since the Panama canal, of sea traffic between the Atlantic and Pacific oceans. Today, continuing the tradition, it is becoming a crossroads of the global information society by providing the shortest path between the fibre networks that lace the Atlantic and Pacific. Panama, more than a mere transit node, is developing ICT capabilities to capitalize on its strategic location and compete globally in the international services market.   buy     Article no.: 14 Topic: Advanced voice services Author: Michael Tessler Title: co-founder President & CEO Organisation: BroadSoft PDF size: 224KB   About author: Michael Tessler is the co-founder, CEO and President of BroadSoft, specializing in advanced. carrier-grade communications systems. At Alcatel USA, Mr Tessler was Vice President of Engineering in the Celcore organization responsible for product development activities. Prior to Alcatel, Mr Tessler held numerous senior management roles at Nortel; he founded and led a services development business unit that helped local exchange carriers build and deploy advanced services on digital networks. Mr Tessler has two patents in the area of local switching, AIN and advanced call management services and was a recent winner in Ernst & Youngís Entrepreneur of the Year award programme. Michael Tessler received his Bachelor of Science and Master of Science degrees in Electrical Engineering from McGill University in Montreal, Canada.   Article abstract: VoIP penetration in Latin America is still low, but probably not for long. Throughout the continent, although regulations and telecom monopolies impede growth in places, telecom players have been working to build their coverage. Broadband is growing by an estimated 87 per cent per year. It makes Skype-type services available to give users a taste of the services available from carrier-grade VoIP. Businesses, large and SME alike, attracted by reduced costs and advanced services will lead the shift to VoIP.   buy     Article no.: 15 Topic: Fuelling wireless growth in Latin America Author: Jörg Springer Title: Vice President Global Marketing & Communications Organisation: Radio Frequency Systems, RFS PDF size: 224KB   About author: Jörg Springer is Vice President Global Marketing & Communications with the wireless technology group Radio Frequency Systems, RFS. Mr Springer has over 15 years of experience in global marketing and business development. He has held executive positions in Mercosul, North America and Europe, such as Director of Product Line Communications with a multinational European OEM and Head of Business Development with a Brazilian group based in Rio de Janeiro. Mr Springer is the Publisher of the quarterly wireless industry journal STAY CONNECTED, and is a member of the German Association of Journalists. Mr Springer holds a Masterís degree in Business Administration (MBA).   Article abstract: Wireless is growing rapidly in Latin America. Cell phone subscribers, for example, have grown 57 per cent in 12 months in Peru and 42 per cent in Argentina. The latest technologies are just one of the many factors pushing this growth; a varied mix of important criteria must be satisfied before new technologies and platforms benefit business and consumers. Functionality and performance, appropriate spectrum allocation processes and a streamlined approach to new product innovation are all essential ingredients.   buy     Article no.: 16 Topic: Innovation for growth Author: Adenor Martins de Araujo Junior Title: Vice President Organisation: AGM Telecom PDF size: 224KB   About author: Adenor Martins de Araujo Junior is the Vice President of AGM Telecom and is responsible for AGMís Marketing and Sales operations. Mr Araujo Jr. has over 11 years of telecom market sales, marketing and management experience. Prior to AGM Telecom he worked at Banco do Brasil. Mr Araujo Jr. graduated in Electrical Production Engineering from Federal University of Santa Catarina, UFSC, Brazil.   Article abstract: As in the rest of the world, wired telephony has been under pressure in Brazil for some time. Although the number of lines has grown marginally, the number of lines in service has fallen and the operators are losing ground to mobile services. Broadband, digital subscriber lines, DSL, is the one area where the fixed operators control the market and are growing. Operators look to unified service applications, content delivery and next-generation, IP-based networks to build future ARPU growth.   buy     Article no.: 17 Topic: Next-generation home services Author: Andrew Morton Title: VP, The Americas Organisation: Comtrend Corporation PDF size: 224KB   About author: Andrew Morton is the Vice President for the Americas of Comtrend Corporation; he is responsible for the companyís North and South American operations. Prior to Comtrend, Mr Morton held management positions at 3Com focused on access and broadband. Prior to 3Com, Mr Morton held various senior sales positions at Lexmark/IBM.   Article abstract: Residential broadband is growing rapidly in Latin America, driven by growing fixed mobile convergence and triple-play offerings. Broadband in Latin America has grown 46 per cent since 2006, far outstripping Asia-Pacific (27 per cent), EMEA (35 per cent) and North America (26 per cent). DSL accounts for 72 per cent of all Latin American broadband connections - higher than the 66 per cent seen globally. Cable, fibre-to-the-home and other forms of broadband Internet are growing, but at a slower rate than in other industrialised regions.   buy     Article no.: 18 Topic: Digital marketing gets personal Author: Roni Grosfeld Title: Director Latin America Organisation: Pontis PDF size: 224KB   About author: Roni Grosfeld is the Director for Latin America at Pontis. Prior to joining Pontis, Mr Grosfeld held a variety of management positions at Comverse, the last of which being responsibility for maubets in Belgium, Luxembourg and northern Africa. Previous experience includes overall responsibility for Africa, Asia Pacific and Australia on behalf of a bio-medical firm. Mr Grosfeld holds a Bachelor of Science in Business Administration shared between universities in Belgium and USA (Magna Cum Laude) and has wide international, cultural and linguistic experience deriving from the fact that he has lived in Africa, the Middle East, Europe, North America and now in South America.   Article abstract: Telecommunications, especially mobile, is growing rapidly in Latin America. Nevertheless, the competition is getting stronger; the churn rate in Latin America is the worldís highest. Convergence complicates the task of most service providers; they now have to provide many more products and services to increasingly demanding consumers just to keep up with the competition. Mass marketing approaches are often counterproductive; to stay ahead in todayís market, service providers must offer flexible packages that meet the evolving needs of their clients.   buy     Article no.: 19 Topic: The changing Internet Author: Ken Silva Title: Chief Security Officer and Vice President for Networking and Information Security Organisation: VeriSign PDF size: 284KB   About author: As VeriSignís Chief Security Officer and Vice President for Networking and Information Security, Ken Silva oversees the mission critical infrastructure for all network security and production IT services for VeriSignís security, registry and telecommunications services. Mr Silva joined VeriSign with more than 20 yearsí experience in the telecommunications and security industry. He came from the National Security Agency, where he served most recently as executive technical director. Mr Silva has served in various other leadership positions, taught courses at the national cryptologic school, and served ten years in the United States Air Force. Mr Silva serves on the board of directors for the Information Technology, Information Sharing and Analysis Center, IT-ISAC, and is the Chairman of the board of the Internet Security Alliance. He also advises and participates in a number of national and international committees for organizations, including the National Infrastructure Protection Center, NIPC, White House ISP Security Panel, the ICANN DNS Security Panel, the Network Reliability and Interoperability Council, NRIC, and the National Security Telecommunications Advisory Committee, NSTAC.   Article abstract: Internet usage has grown at an amazing pace. YouTube consumes as much bandwidth today as the entire Internet in the year 2000. Bandwidth typically available at home is growing apace. In 2004 the typical residence needed less than three Mbps of bandwidth, but this should grow to 57 Mbps by 2009. As a result of the increased usage, security attacks have grown 2,000 per cent since 2000 and should increase by 50 per cent in each of the next two years.   buy     Article no.: 20 Topic: Convergent charging - unlocking value Author: Jarmo Niemi Title: President and CEO Organisation: Tecnomen PDF size: 188KB   About author: Jarmo Niemi is the President and CEO of Tecnomen. Prior to joining Tecnomen Mr Niemi was the President of Aspocomp Group Corporation. Previously, he held various management positions at Orion Corporation and Aspo Corporation. He is also a Board Member of QPR Software Corporation. Mr Niemi holds a Master of Science degree in Engineering from Helsinki University of Technology.   Article abstract: Converging networks and services require solutions for problems that legacy systems never had to deal with. Legacy networks each handled one type of traffic and their administrative systems handled one kind of business. Internet Protocol-based convergent networks changed that. Now voice, data, text - anything that can be digitalised use the same network and the services can be combined. Convergent charging systems give operators the flexibility to use a single system to charge for any combination of services on these networks.   buy Confirmed authors (Order by article no.)   the Hon. Manniram Prashad Minister of Tourism, Industry and Commerce, Guyana   Roque Hernández Luna National Secretary of Telecommunications, Republic of Ecuador   Arq. Carlos Lisandro Salas Secretary of Communications, Ministry of Federal Planning, Public Investment and Services, Argentina   Abg. Rasel Antonio Tomé President, National Commission of Telecommunications, CONATEL   Bruno Masier President, The World Trade Point Federation   Luis Alvarez President BT EMEA and responsible for BTís Global Telecommunications Market, BT   Chris Pearson President, 3G Americas, LLC   Celedonio von Wuthenau Regional Director for Latin America of the CDMA Development Group, CDG   Keith Willetts co-founder and Chairman, TeleManagement Forum   Dr Jayhun Mollazade CEO, QTEL Global Networks Ltd   Rainer Neumann CEO, Orga Systems   Bohdan Zabawskyj Chief Technology Officer, Redknee   José R. Quintero Technology Executive Director, Cable & Wireless Panama, CWP   Michael Tessler co-founder President & CEO, BroadSoft   Jörg Springer Vice President Global Marketing & Communications, Radio Frequency Systems, RFS   Adenor Martins de Araujo Junior Vice President, AGM Telecom   Andrew Morton VP, The Americas, Comtrend Corporation   Roni Grosfeld Director Latin America, Pontis   Ken Silva Chief Security Officer and Vice President for Networking and Information Security, VeriSign   Jarmo Niemi President and CEO, Tecnomen